Payment Options accepts American Express, Discover, MasterCard, Visa and Watch Station eGift Cards.

Payment Types

If you are using a pre-paid credit card from American Express, MasterCard, or Visa, please contact our Customer Care Department at 1-855-219-2824 and select option #2 to place your order.

*Note that an eGift Card will require a valid credit card number for verification

Watch Station International gift cards and e-gift cards that have a balance of less than $10 can be redeemed in store for cash upon request. For e-gift cards you may also request redemption for its cash value by contacting our Customer Care Department at 1-855-219-2824 between 8am - 7pm CT, Monday through Friday and 9:30am - 6pm CT, Saturday.

If you receive an error message stating “billing address does not match billing address for credit card, please verify the billing address you entered on the Checkout - Step 3: Order Summary and Payment Info page of the checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.

If you receive any other error message while attempting to place an order, please contact our Customer Care Department at 1-855-219-2824 between 7am - 9pm CST, Monday through Friday and 9:30am - 6pm CST, Saturday, and one of our Customer Care Representatives will be glad to assist you.

Charging You for Your Order

Your credit card will be charged when your order is shipped.

Tax Policy

If you were charged tax on your order, it means that we have either a store or business office located in the state in which your order is being shipped. By law, we are required to charge tax in these states.

Please note: On-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.

Pricing Policy

Our online merchandise prices typically match those of our Watch Station retail partners. There may be slight regional differences, however.

Please note: Prices shown are in U.S. dollars only. Currently, we do not ship or bill orders internationally, including Canada. For a Watch Station retail partner store near you, use our Store Locator.

Contact Customer Care

855.21.WATCH / 855.219.2824
Contact us

Regular Hours:
8am to 7pm CST, MON-FRI
9:30am-6pm CST, SAT

Your satisfaction is 100% guaranteed. All items in your order can be returned to 30 days from the purchase date for a complete refund if you are unsatisfied. The returned product must be in new condition. Detailed return instructions will be included with your order.

To Order By Phone

855.21.WATCH / 855.219.2824

To Contact Us By Mail

Customer Care Department
c/o Watch Station International
901 S. Central Expwy
Richardson, TX 75080

For Warranty And Repair Related Inquiries

855.21. WATCH / 855.219.2824

To Mail In Repairs (Us Only)

FG Services
Attn: Repairs
10615 Sanden Drive
Dallas, TX 75238

Corporate Headquarters

Watch Station International
901 S. Central Expwy
Richardson, TX 75080