Watch Station is committed to making your shopping experience a success. If you are not 100% satisfied with your purchase, we will accept returns of unworn merchandise for up to 30 days from purchase for a full refund. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment. For added convenience, a prepaid FedEX return delivery label will be provided with your delivery.
All web returns of WatchStation.com merchandise must be posted to the address below (please do not use this address for the watch repair service):
ATTN: Web Returns
10615 Sanden Dr
Dallas TX 75238
Note: This address is for postal returns only.
To return your unworn products for a refund, please follow these steps:
Detach the Return Detail Form* and keep the Order Summary for your records. Circle the merchandise you are returning on the Return Detail Form, enter the quantity if more than one of the same product was ordered, mark return, and indicate the appropriate reason code for the return. Reason codes are:
- Size too small
- Size too big
- Overall fit issue
- Colour faded/discoloured
- Not as pictured
- Order delayed
- Damaged in transit
- Duplicate style/shipment
- General return/gift
Enclose the Return Detail Form along with the merchandise in a well-sealed box. Attach the supplied, prepaid FedEX return label to the outside of your package and post the merchandise* to us.
When processing your return, we will refund the same credit card and/or Watch Station eGift Certificate used to place the original order. Visit our site to place a new order online or give us a call at +1-855-219-2824 and one of our friendly Customer Care agents will be happy to place a new order for you!
Watch Station gift cards may not be returned or cancelled after purchase. If you return a product originally purchased with a gift card, any refund will be returned to the original gift card. If you return a product originally purchased with multiple methods of payment, any balance owed will first be applied to the gift card, up to the original amount charged, and then to the credit or debit card.
*If you do not have your original Return Detail, please include the following information with your return: bill-to name, address and phone number; deliver-to name, address and phone number; order number; reason for return.
**If prepaid label is not used, we are not responsible for the cost of delivering an item back to us for return. We would also suggest that all returns be sent via a reliable carrier such as UPS or FedEx with tracking capabilities. Watch Station is not responsible for packages lost in transit if sent via a non-traceable carrier.