How do I return my order?
Details on how to receive a returns label can be found below.
- Enter your order information to track your order here for UK. Use your order number, order email address, and the billing postcode on the order.
- In the order, status window click on, “Return this item” for the items you will be returning.
- Select the reason for return for each item you will be returning.
- Download your returns label.
- Print out the label, note down the tracking number, and paste it on to your package.
- Bring your package to your local UPS store or drop box and track the package to know when to expect your refund.
Want to return an engraved or embossed item?
Custom timepieces and engraved or embossed items are considered final sale. If something isn’t quite right with your personalised item, please reach out to us with your order number and a photo of your item.
RETURNS (OTHER THAN THE LEGAL RIGHT TO CHANGE YOUR MIND)
You may return any new, unused, complete (with all original packaging, instructions, warranty booklets, certificates, accessories and, if applicable, with an undamaged seal), saleable and in original condition (as it was received by you) Products to us within 30 days of receipt, and we'll give you a refund. Refunds will be credited to your original method of payment. This does not affect your legal rights to change your mind or where the Products are faulty or misdescribed.
To return a Product by post, use our self-print return label. You can print out the return label yourself via your customer account. If you have any problems downloading the return label or if you do not have access to a printer, you may contact our customer service team using the details above to request a returns label. If you do not use our self-print label you will have to pay the cost of returning the Products.
The following Products cannot be returned and no refund will be issued (unless faulty or not as described): (a) Products which have been personalised for you or specially manufactured for you; (b) watches designed by you (“design your watch”); (c) Products which have been supplied in sealed packages for hygiene reasons, such as earrings, where the seal has been broken; and (d) gift cards ("Excluded Products").
LEGAL RIGHT TO CHANGE YOUR MIND (CONSUMER CONTRACTS REGULATIONS 2013)
You have the legal right to change your mind within 14 days and receive a refund. This right will expire after 14 days from the day on which you receive, or a third party (other than the carrier) receives, the Products. You do not have a right to change your mind in respect of any Product which has been personalised for you or specially manufactured for you or Products which have been supplied in sealed packages for hygiene reasons, such as earrings, where the seal has been broken.
To exercise your legal right to change your mind you must inform us via our contact details above, before the 14 day period expires. Please state that you wish to exercise your legal right to change your mind and include your full name, address and order number. You may also use the included cancellation form, but it is not compulsory.
Effects of changing your mind
If you exercise your legal right to change your mind, we will refund you the price you paid for the Products (including the costs of delivery) by the method you used for payment. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery but you choose to have the Product delivered via express delivery at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of any Products supplied, if this has been caused by unnecessary handling by you (i.e. more than would be normal in a retail shop to establish the nature, characteristics and functioning of the Products). If we refund the price paid before we are able to inspect the Products and later discover you have used or handled them in an unacceptable way, you must pay us an amount that reflects our loss because of your unacceptable handing or use.
We will make the refund without undue delay, and not later than -
- a) 14 days after the day we receive back from you the Products supplied, or
- b) (if earlier) 14 days after the day you provide us with evidence that you have returned the Products, or
- c) if there were no Products supplied, 14 days after the day on which we are informed about your decision to change your mind.
You must return the Products to us either in person or by post to: Bleckmann UK Logistics, c/o FOSSIL GROUP ECOMM RETURNS, Broadermoor Road Unit 11D, SN3 4WB, Swindon. To send the Products back to us you must use the self-print return label. You can print out the return label yourself via your customer account. If you do not use our self-print label you will have to pay the direct cost of returning the Products. You must send off the Products to us within 14 days of telling us you wish to exercise your legal right to change your mind.
This does not affect your legal rights in relation to faulty or misdescribed Products. For further information on your legal rights, please click here.